Question 1

HOW LONG DOES A BESPOKE BUILD TAKE?

Accepted Answer

Every Savvy system undergoes rigorous stress testing. Typically, custom builds are completed and ready to ship within 5-10 business days from the date of final component validation and engineering review.

Question 2

DO YOU SHIP AUSTRALIA-WIDE?

Accepted Answer

Yes, we ship nationwide across Australia. We utilize premium, fully-insured logistics carriers with heavy-duty protective crating to ensure your custom PC reaches you in flawless condition.

Question 3

WHAT STRESS TESTING IS PERFORMED?

Accepted Answer

Our engineers run exhaustive diagnostic workloads. We analyze CPU and GPU thermal deltas, VRAM error rates, power supply regulation under extreme loads, and memory timing compatibility to ensure perfect stability.

Question 4

CAN I CUSTOMIZE THE COMPONENTS IN MY BUILD?

Accepted Answer

Absolutely. Through our configurator or via a direct engineering consult, you can hand-select processors, graphics cards, custom cable colors, cooling loops, and storage solutions tailored precisely to your budget and needs.

Question 5

WHAT WARRANTY COVERAGE DO YOU PROVIDE?

Accepted Answer

Every Savvy Computers custom PC comes with a 12-month warranty covering all hardware components and labor. We handle transport and component replacement seamlessly in our Sydney lab.

Question 6

DO YOU OFFER LIFETIME TECHNICAL SUPPORT?

Accepted Answer

Yes. Every client receives lifetime access to our Sydney-based support engineers. Whether you need assistance with firmware updates, driver configurations, or cleanups years down the track, we're here to help.

Question 7

WHERE IS YOUR SYDNEY WORKSHOP LOCATED?

Accepted Answer

Our specialized assembly lab and testing facility is located in Sydney, NSW. All engineering, thermal calibration, cabling, and logistics operations are conducted directly under our quality control guidelines.

Question 8

CAN I PICK UP MY CUSTOM PC DIRECTLY?

Accepted Answer

Yes. During checkout, you can select 'Local Pickup'. We will notify you as soon as your system completes its final stress-testing cycle to arrange a convenient collection.

Question 9

DO YOU ASSIST WITH CUSTOM SIM RIG CONFIGURATION?

Accepted Answer

Yes, we are sim-racing enthusiasts. We design custom sim-rig PCs calibrated for triple-4K setups, high VR frame rates, and low-latency motion platform controls, optimizing asset-loading pipelines.

Question 10

WHAT PAYMENT METHODS ARE ACCEPTED?

Accepted Answer

We support a full suite of secure payment methods including major credit/debit cards, bank transfers (EFT), Apple Pay, and Google Pay. Large corporate or boutique orders can also be invoiced directly.

Question 11

ARE REPAIR AND UPGRADE SERVICES AVAILABLE?

Accepted Answer

Yes. If your system is ready for an upgrade (e.g. next-gen GPU or extra storage NVMe arrays), you can bring it to our Sydney workshop for professional installation, thermal repasting, and recalibration.

Question 12

ARE INDIVIDUAL PC COMPONENT WARRANTIES RETAINED?

Accepted Answer

Yes. While we manage the complete warranty service for 12 months directly, we pass on all original manufacturer component warranties (which often extend to 5 or 10 years for RAM, PSUs, and SSDs) to you.

Question 13

HOW DO YOU CHOOSE WORKSTATION COMPONENT LAYOUTS?

Accepted Answer

We select components based on workload metrics. For rendering nodes, we prioritize heavy thread-counts and VRAM pools. For CAD and software compilation, we prioritize high single-core clocks and low-latency memory configurations.

Question 14

WHAT OPERATING SYSTEMS DO YOU INSTALL?

Accepted Answer

We install a clean, telemetry-stripped version of Windows 11 Pro, fully updated with all motherboard chipset, BIOS, and graphics drivers. We can also pre-configure dual-boot Linux environments upon request.

Question 15

HOW DO YOU SHIP FRAGILE LIQUID LOOP RIGS SAFELY?

Accepted Answer

For complex liquid-cooled systems or heavy GPUs, we use form-fitting expandable foam packaging inside the chassis. This locks components in place, absorbing road vibrations during shipping.

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