Question 1

HOW LONG DOES A BUILD TAKE?

Accepted Answer

Most systems are built, tested and dispatched within 5–10 business days of your order being paid. If a part is on back order we'll tell you straight away.

Question 2

DO YOU SHIP AUSTRALIA-WIDE?

Accepted Answer

Yes. Every PC ships fully insured by express courier, with a signature on delivery. Once dispatched it usually takes 1–2 business days to Sydney metro, 2–3 to NSW and the ACT, 3–4 to VIC, QLD and SA, and 4–6 to WA, TAS and the NT.

Question 3

IS EVERY PC TESTED BEFORE IT SHIPS?

Accepted Answer

Yes. Each system is assembled by hand in Sydney and stress-tested under load before it's packed, so problems show up on our bench rather than on your desk.

Question 4

CAN I CHANGE THE PARTS IN A BUILD?

Accepted Answer

Yes. Most systems have upgrade options on the product page. If you want something more specific, send us a message and we'll quote a build to suit your budget and the games or software you use.

Question 5

WHAT WARRANTY DO I GET?

Accepted Answer

Every Savvy Computers PC comes with a 12-month local warranty on parts and labour. If something goes wrong, contact us and we'll diagnose it and repair or replace the faulty part. This is on top of your rights under the Australian Consumer Law.

Question 6

WHAT HAPPENS AFTER THE 12 MONTHS?

Accepted Answer

Many parts carry longer manufacturer warranties, and we'll help you work out who to claim with. Get in touch if you have a problem and we'll point you in the right direction.

Question 7

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

Credit and debit cards through Stripe, Afterpay, and bank transfer. Business customers can also pay against a quote and tax invoice.

Question 8

CAN I RETURN A PC IF I CHANGE MY MIND?

Accepted Answer

Because each system is built to order, we generally can't accept change-of-mind returns. Faulty products are always covered by our warranty and the Australian Consumer Law.

Question 9

CAN I PICK UP MY PC INSTEAD?

Accepted Answer

Yes. Choose Local Pickup at checkout and we'll email you collection details once your PC is built and tested. Please bring photo ID that matches the order.

Question 10

DO YOU BUILD PCS FOR SIM RACING AND FLIGHT SIM?

Accepted Answer

Yes. Our simulator systems are specced for triple-monitor and VR setups. Tell us what you're running and we'll recommend a build.

Question 11

WHERE ARE YOU BASED?

Accepted Answer

We're in Sydney, NSW. Every system is built and tested here before it's shipped.

FREQUENTLY ASKED
QUESTIONS

CAN'T FIND THE INTEL?

FREQUENTLY ASKEDQUESTIONS

CAN'T FIND THE INTEL?

FREQUENTLY ASKED
QUESTIONS